Privacy Policy

This privacy policy sets out how W Dixon Ltd (www.DixonDoors.co.uk) uses and protects any information that you give us when you use our website. We will never sell, share, or rent this information to others.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the address shown at the bottom of this policy or send an email to info@williamdixon.co.uk as soon as possible.  We will promptly correct any information found to be incorrect.

W Dixon Ltd (www.DixonDoors.co.uk) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

W Dixon Ltd (www.DixonDoors.co.uk) may change this policy at any time by updating this page. You should check this from time-to-time to ensure that you are happy with any changes. This policy is effective from 1 January 2016.

What information we collect

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We may collect the following information:

  • Login Details to our website, e.g. email address, password, company name (where relevant).
  • Your contact information, including email address, billing address, delivery address, name and telephone/mobile number.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer surveys and/or offers.

By using our website you consent to us collecting and using this information.

How we use collected information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To send you an order confirmation.
  • To process your order and co-ordinate delivery.
  • To arrange to send you any products or materials ordered.
  • To contact you should there be any problems or queries with your order.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time-to-time, we may also use your information to contact you for market research purposes. We may contact you by email, telephone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and we never sell any information to third parties.

We will only provide information to a third party, who will also keep your details secure, when it is necessary for processing your order and facilitating delivery.

Data Protection Act

The UK Data Protection Act 1998 requires us to follow strict security procedures in the storage and disclosure of the information which you have given us. If you would like to learn more about Data Protection then please contact the government for more information, their link is: https://ico.org.uk/

Who we share your data with

W Dixon Ltd will never disclose information about you to third parties, except to fulfil your specific orders, we use third party companies, e.g. carrier companies for deliveries. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Sell/Rent Details

W Dixon Ltd will never sell or rent your details to other third parties.

Feedback

Your privacy is extremely important to us at W Dixon Ltd. If you have any queries about the privacy statement, the practices of this site or your dealings with us, please contact us and let us know.

Cookie Policy

By continuing to using our website you consent to our use of cookies in accordance with the terms of our policy set out below. You are agreeing that we can place cookies on your computer or device.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

What are Cookies?

For almost any modern website to work properly, it needs to collect certain basic information on its users. To do this, this website will create files known as cookies, which are small text files, on its users’ computers or devices.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

For instance, cookies are used to remember your preferences on our website, to remember your user ID (if you have signed up) so you do not have to re-enter all your details each time you visit and to help you navigate between pages more efficiently.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

However, protecting our clients is part of our business as an online retailer and protecting your information is no exception.

This means that any cookies used on our website will not contain personally identifiable information about you. Furthermore, we do not have access to your personal information outside the information you have provided with your consent to set up your user account.

Non-essential Cookies

This website may use non-essential cookies. For example, if we use now or in the future multiple currencies, your choice of currency is stored in a cookie. Also, when and if we use Google Analytics, this also stores non-essential cookies. Google’s privacy policy is available at http://www.google.com/policies/privacy.

Essential Cookies

Cookies likely to be deemed essential are those used for the shopping basket and checkout, those that provide security for online banking services and those that help ensure that your page loads quickly by distributing the workload.

Cookies

Session cookies that are deleted after each visit.

Persistent cookies that remain in place across multiple visits to our website.

External Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United Kingdom, then your personal information used in completing that transaction may be subject to disclosure under United Kingdom legislation.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Marketing

We may from time to time we may obtain addresses to market our goods. Leaflets will only be sent to potential customers who are not listed with MPS (Mailing Preference Services). We will not sell or pass on this data to other third parties. To unsubscribe from receiving such mail, please write to us at:

W Dixon Ltd
Unit 1
Millennia Park
Thornes Road
Wakefield WF2 8PW
e-mail: info@williamdixon.co.uk

Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

If you do not wish to receive direct marketing or promotional material from us please write to us at the address at the bottom of this policy or email us at info@williamdixon.co.uk

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at the address at the bottom of this policy or emailing us at info@williamdixon.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to W Dixon Ltd at the address below.

dixondoors.co.uk is Registered as W Dixon Ltd in England and Wales; Registration no. is: 09913366

Policy Changes

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact our Paul at info@williamdixon.co.uk or by mail at W Dixon Ltd at the address below:

Paul Dixon
Unit 1
Millennia Park
Thornes Road
Wakefield
WF2 8PW
United Kingdom